Shipping & Returns

FAST, FREE SHIPPING & FREE EASY RETURNS!

We are proud to offer FAST FREE SHIPPING on all orders.
Not satisfied with your order? No problem! Take advantage of our 7-Day return policy! If you don't love the style, or the size doesn’t fit, you can go through our EASY online return process to print out a FREE return label.* Returns must be unworn, in the state you received them, and in the original packaging. 
*SALE ITEMS DO NOT QUALIFY FOR FREE RETURN SHIPPING

CLICK HERE TO START YOUR RETURN NOW

Defective Items

Notice something wrong? No worries! Shoes that are found to be defective or damaged due to a manufacturers' defect can be returned within 30 days of purchase date for a refund or exchange. Please send us an email with your order number to CustomerService@HooFamily.com with a detailed description of the defect, along with pictures.

A customer service member will review and be in contact with you. If the return is approved you will receive an email with a return shipping label. If a refund is requested, a credit will automatically be applied to your credit card or original payment method once the return is received and processed. If an exchange is requested, a new item will be shipped once we receive your return, provided we have that item in stock. If not, you can exchange for a different item of the same value.